Return and Replace Policy

At Zorawear, we strive to ensure that our products reach you in perfect condition. However, if you receive a damaged item or find that an item is missing from your order, we're here to help with our straightforward return and replace policy.

Eligibility for Return and Replace

1. Damaged Products: If you receive a product that is damaged, you may request a replacement.

2. Missing Items: If an item from your order is missing, you can report it for a replacement.

How to Request a Return or Replacement

1. Provide a 360° Unboxing Video: To process your request, we require a clear 360° unboxing video that shows the condition of the package and contents upon arrival. This video helps us understand the issue and expedite your request.

2. Contact Customer Service: Once you have the unboxing video, please contact our customer service team within 7 days of receiving your order. You can reach us via [customer service email] or [customer service phone number].

3. Submit Details: Along with the video, provide your order number, a brief description of the issue, and any other relevant details.

Processing Time

• Review and Approval: Our team will review your submission and approve the return or replacement if it meets our policy criteria.

• Replacement Shipping: Once approved, we will ship the replacement product as soon as possible, typically within 5-7 business days.

Important Notes

• Ensure the unboxing video clearly shows the packaging and the condition of the products as they were received.

• Claims without the required unboxing video may not be eligible for return or replacement.

• This policy only applies to items that are damaged upon arrival or missing from the order.

Thank you for shopping with Zorawear. We appreciate your understanding and cooperation in ensuring a smooth return and replacement process. If you have any questions, please don't hesitate to contact our customer service team.